About us
Thanks for stopping by. We’re glad for the chance to share who we are and how we got here.
Our story starts at home
We’re Ben and Danielle, and Outright Plumbing is our family’s story. We started small back in 2012, just the two of us and a garage, and over time it’s grown into a crew we’re proud to call part of our family, too.
Along the way, we’ve learnt what matters most. Turn up when you say you will. Do the job properly. Be honest, even when the solutions are tough. Those values shaped us from the start, and they’re the same ones we pass on to our team every day.
We’ve come a long way since those early days. There are more vans on the road now, more friendly faces in the team, and more than 700 five-star reviews from locals who’ve backed us. But what makes us proudest isn’t the size we’ve grown to. It’s the community we get to be part of, and the promise we’ve kept to look after every home as if it were our own.
It all started in a Bayside garage
Back in 2012, it was just the two of us in the garage with one ute and a lot of hope. Ben had already been plumbing for years, and Danielle was keeping everything organised. We didn’t have a big plan, just the idea that if we did good work and treated people right, we’d be alright. Looking back, those early days were pretty scrappy, but they were exciting.
Local plumbers who care as much as we do
It wasn’t long before it all got too big for just the two of us. That’s when Pat came on board, then Courtney, and soon enough, we had a proper little crew. We were lucky to find plumbers like Kai, Tom, Alex, Callum, and Ryan — people who cared about doing the job right and having a laugh along the way. Honestly, building this team has been one of the best parts of the whole journey.
More ways to look after your home and family
As we grew, we started to notice the little things that made life easier for people. Same-day callouts when the hot water went out. Fixed prices so there weren’t any awkward surprises. Guarantees on the work so no one had to worry. Then came the Outright Club, which gave locals priority and peace of mind. None of it was about being fancy, it was just about listening to people and figuring out what would actually help.
Finding new ways to serve Bayside
Before we knew it, that little garage setup was too small for what we were taking on. Jobs kept getting bigger, and we were working on everything from family homes to major builds. Splitting into two divisions — construction and maintenance — just made sense. It lets us keep doing the big projects without losing touch with the everyday stuff. It felt like a big leap at the time, but it’s one of those decisions we’ve never regretted.
Still the same promise, just a bigger family
Now we’ve got a proper team, vans on the road, and families all over Bayside who know our name. Sometimes we stop and think about that garage and how far we’ve come. It’s pretty special. At the same time, the heart of it hasn’t really changed. We still turn up when we say we will, we still give honest advice, and we still feel lucky to do this for a living.
Our mission
To deliver high-quality, reliable plumbing solutions with genuine care for our customers and community. As a family-owned and operated business, we proudly serve Melbourne with integrity, professionalism, and a commitment to exceptional service.
How we live it every day
We respond the same day, offer clear fixed pricing, and leave every site neat. You’ll get honest advice, real people on the phone, and a workmanship guarantee.
Our promise of reliability
We show up when we say we will, complete work to the highest standard, and back every job with a guarantee. Our clients know they can count on us, every time.
What we stand for
We’ve built this business on a handful of values that guide us every day. They’re simple, but they’re the reason people keep trusting us with their homes.
Customer-first approach
For us, plumbing has always been about people, not just pipes. We take the time to listen, explain things clearly, and make sure you feel comfortable with the choices in front of you. It’s about putting ourselves in your shoes and treating your home the way we’d want ours to be treated.
Honesty & integrity
We’ve never been ones for shortcuts or sales tricks. If something needs doing, we’ll say so. If it doesn’t, we’ll tell you that too. Being upfront has earned us trust in Bayside, and that trust means more to us than any quick win.
Reliability and quality workmanship
When we say we’ll be there, we show up. And when we do the work, we do it properly. Every repair, every install, and every clean-up at the end are done with the same care. We want to walk away knowing the job has been finished to the standard we’d expect in our own home.
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Customer-first approach
This is the place we call home as well as the place we work. Supporting local clubs, sponsoring players, and turning up to community events are all part of how we stay connected. We’re proud to be part of Bayside, and giving back is just as important to us as the work we do on the tools.
Meet our team
The best part of this business has been finding good people who feel like family as much as they feel like teammates.
Ben
Ben started plumbing at just 16 and founded Outright Plumbing at 22, building it into a trusted name in Melbourne’s Bayside. He leads with hands-on experience, high standards, and a genuine focus on long-term client relationships.
Danielle
Danielle co-founded Outright Plumbing from her parents’ garage and now manages the company’s financial heartbeat. Her background in construction and detail-driven approach keeps the business growing strong.
Ben
Ben brings years of hands-on experience and precision to every project he estimates. As Senior Estimator, his deep understanding of plumbing systems and commitment to accuracy ensure each job starts with clarity, confidence, and value.
Courtney
Courtney is the friendly voice on the phone and the organiser behind every maintenance booking. She makes sure plumbers arrive on time, customers are kept in the loop, and everything runs without a hitch.
Josh
Josh leads on-site operations with a steady hand and a sharp eye for quality. As Supervisor, he ensures every plumbing project runs smoothly, safely, and to the highest standard — keeping teams coordinated and clients confident.
Kai
Kai brings a can-do attitude and a knack for solving tricky plumbing problems. He’s all about getting it right the first time, with a smile to match.
Tom
Tom prides himself on work that not only meets but exceeds expectations. He makes sure every customer feels valued and looked after from start to finish.
Alex
Alex is friendly, thorough, and focused on finding the best fix for each customer’s needs. He never leaves a job without making sure it’s up to his high standards.
Callum
Callum’s attention to detail shows in every tap, pipe, and fitting he installs. He takes pride in both the function and the finish of his work.
Aron
Aron oversees day-to-day site operations with a focus on efficiency and craftsmanship. As Supervisor, he brings practical experience and clear communication to every project, ensuring work is completed safely, on time, and to exceptional standards.
Hayley
Hayley keeps projects moving with precision and care. As Project Coordinator, she bridges the gap between office and site, ensuring schedules, communication, and documentation all flow seamlessly from start to finish.
We’re proud to back our community
By supporting clubs and players, we give back to the Bayside community that has always supported us in return.
Proud at the crease
We respond the same day, offer clear fixed pricing, and leave every site neat. You’ll get honest advice, real people on the phone, and a workmanship guarantee.
Local footy we love
We get around the Super Rules because it feels like home. The hard contests, the laughs, and the mateship remind us why community footy is worth standing behind.
Cheering on our players
We know the effort it takes to train, play, and keep going. Sponsoring players is our way of helping locals stay on the field and keeping Bayside sport alive.
Who knew plumbers could be this photogenic?
You wouldn’t think plumbers would be any good on Instagram, but somehow we’ve managed to keep the pipes flowing and the posts coming.
Keen for a chat?
If you ever need a hand with your plumbing, we’re only a call or a form away. You’ll always get a real person on the phone, and we’ll be happy to help.