Meet the team behind Outright Plumbing
We’re a family business made up of locals who know Melbourne homes inside out. You’ll meet plumbers who care about the work and treat your place like it’s their own.
We’re proud of the bunch we’ve built
When you ring us, you’re not stuck with a call centre. You’ll speak to someone from our own crew who actually knows plumbing and cares about helping.
Some of us have been fixing pipes for twenty years, while others are new to the trade, but we all take pride in doing things properly. We support each other, look after our customers, and stick around when the hard jobs come up.
- Our plumbers are licensed and know what it takes to do the job right.
- You’ll always get straight answers, no spin or upselling.
- Whether you chat to the office or see us on site, you’ll feel looked after.
Say hello to our team
We’re a close crew who trust each other and care about our customers. That family feel shapes the way we work and the way we look after your home.
Ben
Ben started plumbing at just 16 and founded Outright Plumbing at 22, building it into a trusted name in Melbourne’s Bayside. He leads with hands-on experience, high standards, and a genuine focus on long-term client relationships.
Danielle
Danielle co-founded Outright Plumbing from her parents’ garage and now manages the company’s financial heartbeat. Her background in construction and detail-driven approach keeps the business growing strong.
Ben
Ben brings years of hands-on experience and precision to every project he estimates. As Senior Estimator, his deep understanding of plumbing systems and commitment to accuracy ensure each job starts with clarity, confidence, and value.
Courtney
Courtney is the friendly voice on the phone and the organiser behind every maintenance booking. She makes sure plumbers arrive on time, customers are kept in the loop, and everything runs without a hitch.
Josh
Josh leads on-site operations with a steady hand and a sharp eye for quality. As Supervisor, he ensures every plumbing project runs smoothly, safely, and to the highest standard — keeping teams coordinated and clients confident.
Kai
Kai brings a can-do attitude and a knack for solving tricky plumbing problems. He’s all about getting it right the first time, with a smile to match.
Tom
Tom prides himself on work that not only meets but exceeds expectations. He makes sure every customer feels valued and looked after from start to finish.
Alex
Alex is friendly, thorough, and focused on finding the best fix for each customer’s needs. He never leaves a job without making sure it’s up to his high standards.
Callum
Callum’s attention to detail shows in every tap, pipe, and fitting he installs. He takes pride in both the function and the finish of his work.
Aron
Aron oversees day-to-day site operations with a focus on efficiency and craftsmanship. As Supervisor, he brings practical experience and clear communication to every project, ensuring work is completed safely, on time, and to exceptional standards.
Hayley
Hayley keeps projects moving with precision and care. As Project Coordinator, she bridges the gap between office and site, ensuring schedules, communication, and documentation all flow seamlessly from start to finish.
What drives our work
We’ve built our approach from years on the tools across Bayside. It’s shaped by cracked roof tiles, burst pipes in the middle of winter, and those small jobs that mean a lot to families.
No guesswork
Our plumbers carry CCTV cameras, leak detectors, and testing gear, so we can show you what’s happening under a slab or inside a drain before we suggest a fix.
Lasting fixes
With licences, insurance, and a workmanship guarantee behind us, we’d rather spend extra time getting it right than risk a quick patch that fails after a week.
Respect for homes
From Courtney’s careful scheduling to our plumbers wiping their boots, we take the same care in your home as we would in our own, right down to cleaning up.
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Strength in numbers
Kai’s drainage skills, Tom’s hot water know-how, Alex’s knack for roof leaks — our crew shares knowledge daily, so every customer benefits from the whole team.
Our Instagram is flush with content
Our feed’s a mix of plumbing wins, gnarly finds, and the odd dad joke. If you’ve ever wanted to see what really hides in pipes, that’s where you’ll find it.
Let’s have a yarn
Give us a call or send a quick message. You’ll get one of our own team on the line, ready to listen and line up a time that works for you.