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Before we arrive
Getting ready for your visit
A few quick things to help your appointment go smoothly. None of it’s essential — we’ll work around whatever we find — but it helps us get in, sort it, and get out.
A few tips depending on what we’re coming for
Blocked drain or toilet? Try not to use it until we arrive.
Leak or burst? If water’s still flowing, turn it off at the meter — we can talk you through it on the phone.
Hot water? A quick photo of the sticker or plate on the unit helps us bring the right parts.
Smell gas or feel unwell? Don’t wait for us — leave and call 000 and your gas emergency line.
Make it easy to reach
✓Clear a path to the problem area — and clear out under the sink or around the unit if that’s where we’re headed.
✓Move anything precious or breakable out of the way, just in case.
A few practical bits
✓Pop pets somewhere comfy — for their sake and ours.
✓Make sure someone 18 or over is home for the visit.
✓If parking’s tricky or there’s a gate code, a quick heads-up helps.
Handy to know
These help us fix it faster.
✓A rough idea of when the problem started, and what you’ve noticed.
✓Where your water shut-off is (and your gas shut-off) — we may ask.
What to expect from us
✓We’ll call about 30 minutes before we arrive — unless you’re booked in for 7am, in which case we’ll just see you then.
✓Fixed price, agreed before any work starts — no surprises.
✓We’ll explain what we find, your options, and the cost.
While we’re there
✓Have a think about anything else you’d like us to look at — we can often sort it in the same visit and save you a second call-out.
Running late, or need to move your booking? Just give us a call on (03) 9501 3777 — no problem at all.