Michael C’s burst pipe emergency in Brighton
When Michael’s pipe burst, our plumber Kai jumped in quickly, kept things calm, and left Michael’s family with working water and real peace of mind.
“I can’t say enough good things about Outright Plumbing! Kai showed up on time, Kai and his team were super friendly, and fixed our plumbing problem without any hassle. Kai explained everything in simple terms and didn’t try to upsell us on things we didn’t need. Once Kai had completed the job, he sent us photos of the stages for completing the job. It’s rare to find such honest and dependable service these days—definitely Outright Plumbing are our go-to plumbers from now on!”
We’re so thankful for Michael’s kind words. They remind us why we love what we do: helping families feel looked after when plumbing problems strike.
Why Michael chose us
Michael needed more than a quick fix. He wanted plumbers who would turn up on time, be friendly to deal with, and treat his home like their own.
Communication that reassures
Kai explained everything step by step in plain language, so Michael always felt in the loop and confident about what was happening.
Work done the right way
Michael needed more than a quick fix. He wanted plumbers who would turn up on time, be friendly to deal with, and treat his home like their own.
A closer look at the repair
From the moment we found the burst pipe to cutting it out and re-concreting, Kai kept Michael updated with photos of each stage of the job.
The team behind the fix
This project was led by our plumber Kai, who specialises in drainage, stormwater, and burst pipe repairs. His friendly approach made all the difference.
Ben
Ben started plumbing at just 16 and founded Outright Plumbing at 22, building it into a trusted name in Melbourne’s Bayside. He leads with hands-on experience, high standards, and a genuine focus on long-term client relationships.
Danielle
Danielle co-founded Outright Plumbing from her parents’ garage and now manages the company’s financial heartbeat. Her background in construction and detail-driven approach keeps the business growing strong.
Ben
Ben brings years of hands-on experience and precision to every project he estimates. As Senior Estimator, his deep understanding of plumbing systems and commitment to accuracy ensure each job starts with clarity, confidence, and value.
Courtney
Courtney is the friendly voice on the phone and the organiser behind every maintenance booking. She makes sure plumbers arrive on time, customers are kept in the loop, and everything runs without a hitch.
Josh
Josh leads on-site operations with a steady hand and a sharp eye for quality. As Supervisor, he ensures every plumbing project runs smoothly, safely, and to the highest standard — keeping teams coordinated and clients confident.
Kai
Kai brings a can-do attitude and a knack for solving tricky plumbing problems. He’s all about getting it right the first time, with a smile to match.
Tom
Tom prides himself on work that not only meets but exceeds expectations. He makes sure every customer feels valued and looked after from start to finish.
Alex
Alex is friendly, thorough, and focused on finding the best fix for each customer’s needs. He never leaves a job without making sure it’s up to his high standards.
Callum
Callum’s attention to detail shows in every tap, pipe, and fitting he installs. He takes pride in both the function and the finish of his work.
Aron
Aron oversees day-to-day site operations with a focus on efficiency and craftsmanship. As Supervisor, he brings practical experience and clear communication to every project, ensuring work is completed safely, on time, and to exceptional standards.
Hayley
Hayley keeps projects moving with precision and care. As Project Coordinator, she bridges the gap between office and site, ensuring schedules, communication, and documentation all flow seamlessly from start to finish.
Need help with a burst pipe?
When Michael’s pipe burst, our plumber Kai jumped in quickly, kept things calm, and left Michael’s family with working water and real peace of mind.
Let’s have a chat
Give us a call or send a quick message. You’ll get one of our own team on the line, ready to listen and line up a time that works for you.