What you get
A maintenance partner that runs on systems, not promises.
Six things every job runs through — every time, regardless of which tech turns up.
Dedicated coordinator
One named contact who knows your buildings, your portal, and your tenants. Not a call centre.
Published pricing
60+ line items, fair and fixed. The number you see is the number you pay.
Works in your system
Direct workflow into PropertyMe, Console, PropertyTree, or your FM portal. No new logins for your team.
Photo-backed close-outs
Every job, every time. Forward to landlord, committee, or head office without rewriting.
After-hours response
Defined response windows, not vague promises. You know what "urgent" actually means with us.
Compliance built in
TMV, backflow, gas safety, and stack inspections handled and certified — paperwork filed, not chased.
What changes for you
Three things that are different from the plumber you're using now.
You see the price before we start.
We publish our prices. Every common job type has a fixed price or a clear "inspection required" note — and if anything changes on site, you hear about it in writing before the work continues, not on the invoice afterwards.
You don't have to chase us.
We confirm in your system — PropertyMe, Console, PropertyTree, or your FM portal — and our technician calls 30 minutes before arrival. After-hours jobs get a defined response window. You hear from us, not from the tenant asking where we are.
Every job has a paper trail.
Dated photos. A plain-English note — what we found, what we did, what to watch. Compliance paperwork where required. All wrapped in a PDF you can forward to the landlord, committee, or head office without touching it. No extra charge for documentation.
How we compare
Most plumbers do good work. The gap is everything around it.
There are a few common setups PMs end up with. Each has genuine strengths — but they tend to come with trade-offs that land on your desk.
Solo operator
Affordable, fast, knows the building
Hard to cover leave or volume. Documentation is usually informal — if it exists at all.
Franchise / call-centre
Always answers the phone, wide coverage
Different technician each time. Scope can change on site. Invoices don't always match what was discussed.
Mid-size local
Personable, solid trade skills
Communication depends on who you get. Rescheduling and documentation are inconsistent.
National FM sub-trade
Process-driven, SLA-compliant on paper
Layers of subcontracting. Slower response. You rarely speak to the person doing the work.
Online marketplace
Easy to find someone quickly
No continuity. Different plumber every time. No accountability once the job is closed.
Where we fit
We took the best parts and built a system around them.
Trade skill
Same hands-on experience as the best solo operators — with documentation that holds up when the landlord asks questions.
Consistency
The tenth job runs the same way as the first — because the process doesn't depend on which tech turns up.
Accountability
You talk to the people doing the work — not a call centre, not a subcontractor's subcontractor.
Straight up
Things you won't hear us say.
We'd rather just tell you what's going to happen, in what order, for what price.
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"No call-out fee"
We publish our prices upfront. You'll know the number before you approve the work order.
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"Your trusted local plumber"
Trust comes from showing up and closing out, not from a tagline.
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"We'll beat any quote"
Our prices are published and fair. We'd rather be consistent than cheap.
Who this is for
We work with two types of client.
Real estate
Property managers and owners corporation / strata managers running Melbourne rental or apartment portfolios. You need a plumber your team can send work orders to without babysitting the job — and a paper trail that holds up when a landlord or committee asks questions. If we built the building, we already hold the as-built knowledge — no other plumber can say that.
Common work
Blocked drains, leaking taps, toilet repairs, hot water failures, common-area drainage, backflow testing, TMV compliance, stack inspections, after-hours callouts.
Multi-site businesses
Operators running 3+ locations across Melbourne — panel shops, daycare centres, supermarkets, gyms, medical clinics, and similar. You need a plumber who handles every site the same way — same response times, same reporting, same invoice format — without a national FM layer adding cost and delay in the middle.
Common work
Blocked drains, hot water plant, backflow testing, TMV compliance, tapware and toilet repairs, after-hours callouts, scheduled preventative maintenance across sites.
Not sure yet? Try us on one job.
Give us your next blocked toilet. If we don't close it out with a written scope, photos, and a landlord-ready invoice — don't send us a second one.
What we hear from operators
The problems they ask us to solve.
Head of PM
"I need a plumber that gives my PMs back their Monday — not another one that creates more work."
OC Manager
"When the committee asks 'what was that $1,800 for?' I need an answer that doesn't take three emails to find."
Ops Manager
"I need a plumber that fixes the leak at our Fitzroy site the same way they fix the one at Brighton. Same paperwork. Same invoice format. Every time."
Price List
Published pricing for every common job.
We'll email you the full Outright Maintenance price list within one business day. No sales pitch. No follow-up call you didn't ask for.
60+ line items across 12 categories: blocked drains, camera inspections, water leaks, tapware, toilets, hot water, shower rails, tempering valves, backflow testing, and more. Fixed prices where the scope is clear. "Inspection required" where it isn't.
Phone: 03 9501 3777 · Email: maintenance@outright-group.com.au
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